Recently I was contacted for the first pad return under warranty since I began selling Rainbows almost 2 years ago.
Although the customer had purchased them some time ago, she had only used them post partum, then started using them again recently and noticed a fault.
So I've decided to change Rainbows warranty to 3 months from date of purchase for regular use, and 6months from date of purchase for post-partum use. I hope this is a fairer way of offering warranty.
If you find a fault with any of your Rainbows pads within these warranty periods, please let me know so that I can help you by either repairing or replacing the product. Depending on how much sewing time I have, and the extent of the fault, we can discuss a result that will suit us both!
Thanks for all your feedback and support!
Em :)
edited to update - 31 March 2008
No comments:
Post a Comment